What we deliver

GDH provides a vast array property services which are grouped under four broad categories which are listed below with individual details:

building & facilities maintenance

We undertake the following services under this category:

  • electrical work
  • plumbing
  • carpentry
  • air conditioning services
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estate manangement

We undertake the following services under this category

  • rental prospecting, rent collection and tenancy management
  • property sales
  • property financing engineering
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building construction & suppliers

We undertake the following services under this category

  • new construction all kinds of buildings - residential, commerical & retail
  • refurbishment of existing buildings
  • supply (sale & on - site delivery) of building materials
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project manangement

We undertake the following services under this category

  • project plan development – scoping, deliverables, quality standards, timing & costing
  • resource identification, mobilization & coordination
  • execution & contracts management
  • certification & delivery
  • post delivery service management
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how our services are accessed

  • 1

    by subcription

    this is on a retainer basis – where monthly subscription fees are paid in return for 24/7 services access. The subscription fees cover labour and transport – the cost of materials is borne by the subscriber. Service requested are attended to within 2 hours of notification

  • 2

    by service-on-request

    Under this model no monthly payment is required – i.e. payments are made only upon delivery of the agreed service. The total cost of services requested is assessed (materials + transport + labour & overheads) discussed and agree with the client before execution

how we deliver

Service Packages: Different delivery packages are available to clients based on the various market segments. In the main, there are three broad categories of service packages as follows:

  • 1

    home & small building maintenance scheme

    Under this scheme paid-up subscription clients are entitled to 24/7 call service free of charge (save material costs). Uniformed artisans will arrive on site within 45 – 120 minutes in GDH marked vehicle/motor bike after the a few security checks. Once the nature of the job request is known during the call, the artisan will come with basic materials for “First Aid” solutions. While on site the full extent of the work is assessed, discussed and agreed with the client before execution.

  • 2

    mobile maintenance scheme

    Sites/properties would be assessed and the nature of services, frequency and standard of delivery as well as negotiated charges agreed with client and a relationship contract executed and reviewed periodically.

  • 3

    on - site maintenance scheme

    GDH shall keep a team of full-time artisans on the property 12 hours a week or 24/7 as may be required by client. The nature and standard of services will be specified, charges negotiated and agreed, and all reduced into a performance contract with a Service Level Agreement (SLA)

  • 4

    package for requested services

    This relates to the following category of clients / services: In all three cases specific services are defined, assessed, agreed, delivered and paid for on completion

security aspect of our service delivery

  • 1

    Every registered client is given a unique security code which identifies the client and the location of their premises and service category

  • 2

    Every client call/request received is logged at the Customer Call Centre (CCC) and the client is advised of the approximate time of arrival and mode of travel as well as a security code for identifying our staff when they arrive.

  • 3

    All callers to the CCC would through a simple identifications check and calls would be recorded.

  • 4

    All staff are security checked by the Ghana Police Services

  • 5

    All staff are covered by the GDH’s workmen compensation policy

  • 6

    Clients’ property damages by workmen of GDH is covered by our General Liability policy [with a limit per event]